Refund policy

Returns & Exchanges

Your satisfaction is important to us. If for any reason you are not completely happy with your purchase, you may request a return or exchange under the conditions outlined below.

Right of Withdrawal

You may return or exchange an item within 14 days of delivery.

To initiate a return or exchange, please contact us by email and include:

Your order number
The item(s) you wish to return or exchange
The reason for your request

We will provide you with the necessary return instructions.

Return Conditions

To be eligible for a refund or exchange, the item must:

Be returned within 14 days of delivery
Be in the same condition in which it was received
Be unused and undamaged
Be returned in its original packaging (if applicable)

Return Shipping Costs

The buyer is responsible for return shipping costs.
Original shipping costs (if any) are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Loss in Value

The buyer is responsible for any loss in value if the item is not returned in its original condition.

If the returned product shows signs of use or damage, any reduction in the refund amount will be assessed and agreed upon based on the condition of the item.